Frequently Asked Questions – FAQs
Q: I don't have insurance. Can I be a patient?
A: Yes. For those who qualify, HealthLinc has a sliding fee discount program to help provide high-quality affordable health care.
Q: I have insurance. Can I be a patient?
A: Yes. HealthLinc accepts Medicaid, Medicare, most commercial insurances and the uninsured.
Q: What services are provided?
Q: I am a new patient and want to make an appointment. How can I do this?
A: Please call 1-888-580-1060.
Q: What do I need to bring to my intake appointment?
Q: I do not have legal U.S. citizenship status. Can I still be a patient?
A: Yes. We do not turn patients away based on legal citizenship status.
Q: I need a prescription refill. How can I get my medicine?
Q: I have a question for my provider. How can I contact them?
Q: I need to follow up on a referral, who do I call?
A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing.
Q: I have a form I need my doctor to fill out. How can I get it completed?
Q: I need a copy of paperwork I was given on my last visit. How do I get this?
Q: I have insurance but still need help paying my bill. How can you help?
A: Come meet with one of our intake coordinators. They will see how we can work with you on your bill or if you qualify for our sliding fee discount program.
Q: I have an outstanding bill. How do I pay it?
Q: I have an outstanding bill. Can I still be seen?
A: The first step towards being able to see your provider is to speak with a HealthLinc representative regarding the status of your bill. We don’t want unexpected life circumstances to get in the way of receiving health care.
Q: What is a Federally Qualified Health Center (FQHC)?
A: An FQHC is a community-based organization that provides comprehensive primary care and preventative care, including health, oral, and mental health services to persons of all ages, regardless of their ability to pay.
Q: What is a PCP?
A: A PCP is a primary care provider.
Q: What is PCMH?
A: HealthLinc is committed to serving you as a whole person. By following a Patient-Centered Medical Home model, HealthLinc can provide care that is coordinated, comprehensive and accessible in order to achieve improved healthcare outcomes and satisfaction for you and your family.
Q: Are you currently hiring?
A: We are always looking for talented team members. For a list of our job postings please click on the Employment page under Join the Team.
Q: Who do I contact for media inquiries?
A: For all media inquiries, please email our Public Relations Coordinator, Jodie Wexelberg, at firstname.lastname@example.org.