Frequently Asked Questions
Q: I don’t have Insurance. Can I be a patient?
A: Yes. For those who qualify, HealthLinc has a sliding fee discount program to help provide high-quality affordable health care.
Q: I have insurance. Can I be a patient?
A: Yes. HealthLinc accepts Medicaid, Medicare, most commercial insurances, and the uninsured.
Q: What services are provided?
A: HealthLinc treats the whole person, and our medical team works together to help you achieve your health goals. HealthLinc services vary by location and include: primary care, dental, behavioral health, optometry, obstetrics, pediatrics, pharmacy services, outreach services, chronic disease management, civil-legal aid, and insurance enrollment services.
Q: I am a new patient and want to make an appointment. How can I do this?
A: Please call 1-888-580-1060.
Q: What do I need to bring to my intake appointment?
A: Please bring the following documents to your intake appointment: birth certificate or passport, photo identification (driver’s license, state ID, school ID), social security number, Medicaid, Medicare or commercial insurance card if applicable (If a child has been denied Medicaid please bring the denial letter.), proof of current resident (e.g. utility bill, bank statement, phone bill), last year’s federal tax return (1040 form) or waiver of filing (From 4508-T), paycheck stubs for most recent 30 days if employed (if you or someone in your household works but do not have pay stubs provide a signed letter from the employer on the employer’s letterhead with contact name and phone number and the amount you are paid), proof of any other sources of income (unemployment, Social Security, pension/401(k)/annuities, worker’s compensation, disability, self-employment profit or loss, etc.), if you have no income please bring a “food and shelter” letter from the person with whom you are living (This is a letter signed by that person stating that they are providing you with food and shelter. This letter must be dated, provide the address, and be signed by the person with whom you are living.).
Q: I do not have legal U.S. Citizenship status. Can I still be a patient?
A: Yes, we do not turn patients away based on legal citizenship status.
Q: I need a prescription refill. How can I get my medicine?
A: Please call 1-888-580-1060 and inform the operator you need a prescription refill or leave a message for your provider through the patient portal, MyHealthLinc. Please allow up to 72 hours for the refill to be processed.
Q: I have a question for my provider. How can I contact them?
A: Please call 1-888-580-1060 and inform the operator you have a medical question for your provider or leave a message for your provider through the patient portal, MyHealthLinc.
Q: I need to follow up on a referral, who do I call?
A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing.
Q: I have a form I need my doctor to fill out. How can I get it completed?
A: Please call 1-888-580-1060 and inform the operator you have a medical form for your provider to fill out. You can also leave a message for your provider through the patient portal, MyHealthLinc.
Q: I need a copy of paperwork I was given on my last visit. How do I get this?
A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing. You can also leave a message for your provider through the patient portal, MyHealthLinc.
Q: I have insurance but still need help paying my bill. How can you help?
A: Come meet with one of our intake coordinators. They will see how we can work with you on your bill or if you qualify for our sliding fee discount program.
Q: I have an outstanding bill. How do I pay it?
A: You can pay an outstanding bill by mailing the payment in the return envelope provided, calling 1-888-580-1060 or through your patient portal, MyHealthLinc.
Q: I have an outstanding bill. Can I still be seen?
A: The first step towards being able to see your provider is to speak with a HealthLinc representative regarding the status of your bill. We don’t want unexpected life circumstances to get in the way of receiving health care.
Q: What is a Federally Qualified Health Center (FQHC)?
A: An FQHC is a community-based organization that provides comprehensive primary care and preventative care, including health, oral, and mental health services to persons of all ages, regardless of their ability to pay.
Q: What is a PCP?
A: A PCP is a primary care provider.
Q: What is PCMH?
A: HealthLinc is committed to serving you as a whole person. By following a Patient-centered medical home model, HealthLinc can provide care that is coordinated, comprehensive and accessible in order to achieve improved health care outcomes and satisfaction for you and your family.
Q: Are you currently hiring?
A: We are always looking for talented team members. For a list of our job postings please click on the Employment page under Join the Team.
Q: Who do I contact for media inquiries?
A: For all media inquiries, please email our Marketing and PR Manager, Carrie Kuck at firstname.lastname@example.org.