Frequently Asked Questions

New Patients

Q: I don’t have Insurance. Can I be a patient?

A: Yes. For those who qualify, HealthLinc has a sliding fee discount program to help provide high-quality affordable health care.

Q: I have insurance. Can I be a patient?

A: Yes. HealthLinc accepts Medicaid, Medicare, most commercial insurances, and the uninsured.

Q: What services are provided?

A: HealthLinc treats the whole person, and our medical team works together to help you achieve your health goals. HealthLinc services vary by location and include: primary care, dental, behavioral health, optometry, obstetrics, pediatrics, pharmacy services, outreach services, chronic disease management, civil-legal aid, and insurance enrollment services.

Q: I am a new patient and want to make an appointment. How can I do this?

A: Please call 1-888-580-1060.

Q: What do I need to bring to my intake appointment?

A: Please bring the following documents to your intake appointment: birth certificate or passport, photo identification (driver’s license, state ID, school ID), social security number, Medicaid, Medicare or commercial insurance card if applicable (If a child has been denied Medicaid please bring the denial letter.), proof of current resident (e.g. utility bill, bank statement, phone bill), last year’s federal tax return (1040 form) or waiver of filing (From 4508-T), paycheck stubs for most recent 30 days if employed (if you or someone in your household works but do not have pay stubs provide a signed letter from the employer on the employer’s letterhead with contact name and phone number and the amount you are paid), proof of any other sources of income (unemployment, Social Security, pension/401(k)/annuities, worker’s compensation, disability, self-employment profit or loss, etc.), if you have no income please bring a “food and shelter” letter from the person with whom you are living (This is a letter signed by that person stating that they are providing you with food and shelter. This letter must be dated, provide the address, and be signed by the person with whom you are living.).

Q: I do not have legal U.S. Citizenship status. Can I still be a patient?

A: Yes, we do not turn patients away based on legal citizenship status.

Current Patients

Q: I need a prescription refill. How can I get my medicine?

A: Please call 1-888-580-1060 and inform the operator you need a prescription refill or leave a message for your provider through the patient portal, MyHealthLinc. Please allow up to 72 hours for the refill to be processed.

Q: I have a question for my provider. How can I contact them?

A: Please call 1-888-580-1060 and inform the operator you have a medical question for your provider or leave a message for your provider through the patient portal, MyHealthLinc.

Q: I need to follow up on a referral, who do I call?

A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing.

Q: I have a form I need my doctor to fill out. How can I get it completed?

A: Please call 1-888-580-1060 and inform the operator you have a medical form for your provider to fill out. You can also leave a message for your provider through the patient portal, MyHealthLinc.

Q: I need a copy of paperwork I was given on my last visit. How do I get this?

A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing. You can also leave a message for your provider through the patient portal, MyHealthLinc.

Q: I have insurance but still need help paying my bill. How can you help?

A: Come meet with one of our intake coordinators. They will see how we can work with you on your bill or if you qualify for our sliding fee discount program. 

Q: I have an outstanding bill. How do I pay it?

A: You can pay an outstanding bill by mailing the payment in the return envelope provided, calling 1-888-580-1060 or through your patient portal, MyHealthLinc.

Q: I have an outstanding bill. Can I still be seen?

A: The first step towards being able to see your provider is to speak with a HealthLinc representative regarding the status of your bill. We don’t want unexpected life circumstances to get in the way of receiving health care.

General

Q: What is a Federally Qualified Health Center (FQHC)?

A: An FQHC is a community-based organization that provides comprehensive primary care and preventative care, including health, oral, and mental health services to persons of all ages, regardless of their ability to pay.

Q: What is a PCP?

A: A PCP is a primary care provider.

Q: What is PCMH?

A: HealthLinc is committed to serving you as a whole person. By following a Patient-centered medical home model, HealthLinc can provide care that is coordinated, comprehensive and accessible in order to achieve improved health care outcomes and satisfaction for you and your family.

Q: Are you currently hiring?

A: We are always looking for talented team members. For a list of our job postings please click on the Employment page under Join the Team.

Q: Who do I contact for media inquiries?

A: For all media inquiries, please email our Marketing and PR Manager, Carrie Kuck at ckuck@healthlincchc.org.

"Great employees, nice, clean environment. Love it when they find ways to help those with low or no income. Every little bit helps so much and they sometimes have contests or promotions to help you help yourself. I am entered to win a Kindle because I had a PAP done. How awesome is that?"

 

"My doctor is wonderful. He takes his time and I never feel rushed. I am always in the room on time and out within a reasonable time."

"First time and I was absolutely impressed. Had a dental emergency and no insurance. HealthLinc went above and beyond my expectations. Ended up having 5 teeth pulled that have been bothering me for years. No other dentist would even touch them because I had no dental insurance. I can honestly say I was very impressed and thankful to finally have decent care at a decent price."

 

"I love HealthLinc! Service is always fast and friendly. Nurses and doctors are wonderful! I refer HealthLinc to all my friends!"

 

"Comfortable atmosphere, sliding scale payments with good physicians that care. They truly care about the patients and go above and beyond to help. I went to HealthLinc before having insurance, but still go here now that I do because I enjoy them that much. I would recommend to anyone seeking general medical help."

 

"I have had nothing but caring doctors and dentist here for my child. On her first dentist apt. they were very understanding and patient with my child who was afraid and comforted her very well. The doctor was amazing and I'm happy she's my daughter's new family physician."

 

"When we lost our health insurance I panicked, but a HealthLinc Navigator was there to help. She held my hand through the entire process and made sure I was taken care of. In a time of such uncertainty, she made me feel confident that we would be OK. "

 

HealthLinc improves its communities by expanding access to exceptional health care.

Same Day Appointments are Available.

For normal and after-hours health care advice.

HealthLinc, Inc. receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

HealthLinc, Inc. receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

HealthLinc, Inc. is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n)