Frequently Asked Questions

New Patients

Q: I don’t have Insurance. Can I be a patient?

A: Yes. For those who qualify, HealthLinc has a sliding fee discount program to help provide high-quality affordable health care.

Q: I have insurance. Can I be a patient?

A: Yes. HealthLinc accepts Medicaid, Medicare, most commercial insurances, and the uninsured.

Q: What services are provided?

A: HealthLinc treats the whole person, and our medical team works together to help you achieve your health goals. HealthLinc services vary by location and include: primary care, dental, behavioral health, optometry, obstetrics, pediatrics, pharmacy services, outreach services, chronic disease management, civil-legal aid, and insurance enrollment services.

Q: I am a new patient and want to make an appointment. How can I do this?

A: Please call 1-888-580-1060.

Q: What do I need to bring to my intake appointment?

A: Please bring the following documents to your intake appointment: birth certificate or passport, photo identification (driver’s license, state ID, school ID), social security number, Medicaid, Medicare or commercial insurance card if applicable (If a child has been denied Medicaid please bring the denial letter.), proof of current resident (e.g. utility bill, bank statement, phone bill), last year’s federal tax return (1040 form) or waiver of filing (From 4508-T), paycheck stubs for most recent 30 days if employed (if you or someone in your household works but do not have pay stubs provide a signed letter from the employer on the employer’s letterhead with contact name and phone number and the amount you are paid), proof of any other sources of income (unemployment, Social Security, pension/401(k)/annuities, worker’s compensation, disability, self-employment profit or loss, etc.), if you have no income please bring a “food and shelter” letter from the person with whom you are living (This is a letter signed by that person stating that they are providing you with food and shelter. This letter must be dated, provide the address, and be signed by the person with whom you are living.).

Q: I do not have legal U.S. Citizenship status. Can I still be a patient?

A: Yes, we do not turn patients away based on legal citizenship status.

Current Patients

Q: I need a prescription refill. How can I get my medicine?

A: Please call 1-888-580-1060 and inform the operator you need a prescription refill or leave a message for your provider through the patient portal, MyHealthLinc. Please allow up to 72 hours for the refill to be processed.

Q: I have a question for my provider. How can I contact them?

A: Please call 1-888-580-1060 and inform the operator you have a medical question for your provider or leave a message for your provider through the patient portal, MyHealthLinc.

Q: I need to follow up on a referral, who do I call?

A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing.

Q: I have a form I need my doctor to fill out. How can I get it completed?

A: Please call 1-888-580-1060 and inform the operator you have a medical form for your provider to fill out. You can also leave a message for your provider through the patient portal, MyHealthLinc.

Q: I need a copy of paperwork I was given on my last visit. How do I get this?

A: Please call 1-888-580-1060 and inform the operator who your provider is, and what you are needing. You can also leave a message for your provider through the patient portal, MyHealthLinc.

Q: I have insurance but still need help paying my bill. How can you help?

A: Come meet with one of our intake coordinators. They will see how we can work with you on your bill or if you qualify for our sliding fee discount program. 

Q: I have an outstanding bill. How do I pay it?

A: You can pay an outstanding bill by mailing the payment in the return envelope provided, calling 1-888-580-1060 or through your patient portal, MyHealthLinc.

Q: I have an outstanding bill. Can I still be seen?

A: The first step towards being able to see your provider is to speak with a HealthLinc representative regarding the status of your bill. We don’t want unexpected life circumstances to get in the way of receiving health care.

General

Q: What is a Federally Qualified Health Center (FQHC)?

A: An FQHC is a community-based organization that provides comprehensive primary care and preventative care, including health, oral, and mental health services to persons of all ages, regardless of their ability to pay.

Q: What is a PCP?

A: A PCP is a primary care provider.

Q: What is PCMH?

A: HealthLinc is committed to serving you as a whole person. By following a Patient-centered medical home model, HealthLinc can provide care that is coordinated, comprehensive and accessible in order to achieve improved health care outcomes and satisfaction for you and your family.

Q: Are you currently hiring?

A: We are always looking for talented team members. For a list of our job postings please click on the Employment page under Join the Team.

Q: Who do I contact for media inquiries?

A: For all media inquiries, please email our Marketing and PR Manager, Carrie Kuck at ckuck@healthlincchc.org.

"Great employees, nice, clean environment. Love it when they find ways to help those with low or no income. Every little bit helps so much and they sometimes have contests or promotions to help you help yourself. I am entered to win a Kindle because I had a PAP done. How awesome is that?"

 

"My doctor is wonderful. He takes his time and I never feel rushed. I am always in the room on time and out within a reasonable time."

"First time and I was absolutely impressed. Had a dental emergency and no insurance. HealthLinc went above and beyond my expectations. Ended up having 5 teeth pulled that have been bothering me for years. No other dentist would even touch them because I had no dental insurance. I can honestly say I was very impressed and thankful to finally have decent care at a decent price."

"I love HealthLinc! Service is always fast and friendly. Nurses and doctors are wonderful! I refer HealthLinc to all my friends!"

"Comfortable atmosphere, sliding scale payments with good physicians that care. They truly care about the patients and go above and beyond to help. I went to HealthLinc before having insurance, but still go here now that I do because I enjoy them that much. I would recommend to anyone seeking general medical help."

"I have had nothing but caring doctors and dentist here for my child. On her first dentist apt. they were very understanding and patient with my child who was afraid and comforted her very well. The doctor was amazing and I'm happy she's my daughter's new family physician."

 

"When we lost our health insurance I panicked, but a HealthLinc Navigator was there to help. She held my hand through the entire process and made sure I was taken care of. In a time of such uncertainty, she made me feel confident that we would be OK. "

We create healthy communities.

Same Day Appointments are Available.

For normal and after-hours healthcare advice.

HealthLinc, Inc. receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Lilia Bonilla - Family Nurse Practitioner

Site Medical Director

Lilia Bonilla is the Site Medical Director and a Nurse Practitioner in Family Medicine. She is board certified with over 19 years of experience as a highly skilled and dedicated family nurse practitioner. Lilia provides comprehensive care for a wide variety of patients with diverse needs. She has extensive experience in family and adult medicine, women’s health and pediatrics. Lilia is a member of the American Association of Nurse Practitioners and American Nurses Association. She also serves as a preceptor and mentor for Nurse Practitioner Residents. Lilia is fluent in both English and Spanish.

Specialties: Family Practice, Women’s Health, Pediatrics

 

Diana Garcia Burns - Family Nurse Practitioner

Diana Garcia Burns has been serving East Chicago for over 30 years. She is experienced in family medicine, emergency medicine, public health, and administration. Diana is board certified through the American Nurses Credentialing Center and is certified in Advanced Life Support, Pediatric Life Support, and Stroke Care. She is currently an instructor for the American Heart Association and a member of the Indiana Nurses Association (INA), American Nurses Association (ANA) and American Association of Nurse Practitioners (AANP).

Specialties: Emergency Medicine, Public and Environmental Health

 

Dr. Ed S. Hassan - Internal Medicine

Dr. Hassan has practiced medicine on four continents: Africa, Asia, Europe, and North America, giving him a unique perspective to health care. He received additional training in Internal Medicine at Cook County Hospital in Chicago. Dr. Hassan is certified by the American Board of Internal Medicine and is a member of the American College of Physicians. He is fluent in English, Spanish and Arabic.

Specialties: Hypertension, Diabetes, Asthma, Elevated Blood Cholesterol

 

Salman Nadine headshot with HealthLinc lab coat

Nadine Salman - Family Nurse Practitioner

Nadine Salman delivers patient-centered care from infancy to adulthood by providing education and counseling on health promotion and disease prevention. She serves as an advocate by working in a partnership with patients and families to provide holistic care. Nadine’s passion is to give patients the tools and knowledge to help them make better health choices so they can live longer and healthier.

Specialties: Pediatrics, Disease Prevention, Adult Health and Wellness Promotion

 

Jessica Sinclair - Clinical Pharmacist

 

Dr. Carl Toren - Pediatrician

Dr. Toren’s practice is focused on the health of children, both for the present and the future. He partners with families to monitor a child’s growth, development, nutrition, and safety, while following expert guidelines for vaccinations and screenings. If sickness comes, he offers comprehensive examinations, tests to discover the cause and then arranges any necessary treatment and follow-up. Dr. Toren is fluent in both English and Spanish.

Specialties: Pediatric Development, Pediatric Nutrition, Immunizations

 

Charita Weekly - Family Nurse Practitioner

Charita Weekly’s number one priority is providing excellent, comprehensive health care. She serves the entire family with a focus on promoting health and maintenance. Each approach is age specific to her patient and transitions throughout their life span. With emphasis on disease prevention and wellness, she treats the whole person and assists in achieving a higher quality of life.

Specialties: Family, Medical Examiner for the Department of Transportation, Disease Prevention

Dr. Firas Adhami - Dentist

Dr. Firas Adhami is committed to alleviating the health disparities of the underserved. He is the recipient of the Excellence in Prosthodontics Award from the American College of Prosthodontics. In May 2016, he published an article in the Journal of the American Dental Association entitled “Soft-tissue calcification on a panoramic radiograph.” Dr. Adhami maintains active memberships in the American Dental Association and the Academy of General Dentistry.

Specialties: Extractions, Root Canal Therapy, Prosthodontics

 

April Chaja - Dental Hygienist

LaTonya Cooper - Licensed Clinical Social Worker

HealthLinc, Inc. receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

HealthLinc, Inc. is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n)