Frequently Asked Questions – FAQs
Our goal is to make this transition as smooth as possible. Please see a list of frequently asked questions below. If you still have questions about this merge between HealthLinc and Heart City Health, please message us here.
About Your Care
Q: Will I keep my provider?
A: Yes, we are not making any changes to patient-provider relationships. Our plan is that all Heart City Health employees, including providers, will remain with the organization.
Q: If I already have an appointment scheduled, will it change?
A: No, if you have an appointment scheduled, it will stay the same.
Q: Will I automatically become a HealthLinc patient?
Q: Will I have access to more services or specialists?
A: Yes. HealthLinc offers additional services like vision (eye care), podiatry (foot care) and a full-service pharmacy.
Prescriptions and Pharmacy
Q: Can I still use the same pharmacy?
A: Yes, you do not need to change pharmacies. Additionally, we are working on our pharmacy located at our Simpson location to be able to fill Medicaid prescriptions. At this time we do not have a date. There is also a pharmacy located at the HealthLinc Mishawaka location that can be utilized by all community members and can currently fill Medicaid prescriptions.
Q: Will my prescriptions be affected?
A: Please call the office if you have concerns about your refill. If you need a refill after the merger is complete (expected October 1), you will need to schedule an appointment with your provider. Once you are established as a HealthLinc patient, refills may take up to 3 days.
Q: What should I do if I need a prescription refill before my next appointment.
A: If you need a refill after the merger is complete (expected October 1), you will need to schedule an appointment with your provider. Once you are established as a HealthLinc patient, refills may take up to 3 days.
Billing and Insurance
Q: What insurance does HealthLinc accept?
A: HealthLinc accepts the same health insurance as Heart City Health.
Q: What if I don't have insurance?
A: All are welcome at HealthLinc! We have community health navigators who can assist you in finding and enrolling in a health insurance plan.
HealthLinc also offers a sliding fee scale based on household income and size. The sliding fee scale is available for all patients, with or without insurance.
Q: Will I receive bills from a different organization?
A: You will continue to be billed by Heart City Health until the merger is complete. Once we are merged, you will receive bills from HealthLinc.
Q: I owe money. Can I still be seen?
A: Life happens and shouldn’t get in the way of receiving health care. Call your clinic with any concerns.
Medical Records and Patient Portal
Q: Will I need a new patient portal account?
A: Yes, HealthLinc uses My Health Record for our patient portal. Please speak with a member of your care team to sign up for HealthLinc’s patient portal.
Q: How do I access my medical records?
A: Please call the clinic and speak with a member of the team to get copies of your records.
Q: Will my health history remain private and secure?
A: Yes, we are committed to keeping your health information private and secure. Your records are only used for necessary office operations and your treatment.
Locations and Access
Q: Will my clinic stay open?
A: Yes, there are no plans to close any clinics.
Q: Will office hours change?
A: No, we currently have no plans to change clinic hours.
Q: Will there be new locations available to me?
A: Yes! In addition to the Heart City Health clinics you already know and love, you will also be able to visit any HealthLinc location for your care. You can view a full list of our clinics here.
Additional FAQs
Q: Will this cause an interruption in my care?
A: No, patient care will remain uninterrupted before, during and after the merger.
Q: How will I be informed of future changes?
A: Please make sure that your contact information, including email address and phone number, is up to date. You can also follow HealthLinc on Facebook for updates on clinics, services and more.
Q: Why are HealthLinc and Heart City Health merging?
A: HealthLinc and Heart City Health are merging to help expand access to high-quality and affordable health care to Elkhart and the surrounding communities.
Q: How will this benefit patients?
A: Patients will have access to more clinics and more services than ever before.
Q: Will the organization's name change?
A: Heart City Health will officially become HealthLinc.
Q: What should I do if I have any other questions?
A: Click here to submit additional questions.
